Refund Policy

At Faraisha, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we’re here to help with our straightforward refund policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item(s) must be returned within 7 days of delivery.
• The item(s) must be unused, unworn, unwashed, and in the same condition as received.
• The item(s) must be in the original packaging with all tags and labels intact.
• Proof of purchase, such as the order number or receipt, must be provided.

Note: Certain products, including but not limited to sale items, perishable goods, intimate apparel, and customized products, may not be eligible for refunds.

2. How to Request a Refund

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] or call us at +92-334-0443748 within 7 days of receiving your order.
• Provide your order number and details regarding the item(s) you wish to return.
• We will provide instructions on how to return the product to us.

3. Return Shipping

• You are responsible for the cost of return shipping, unless the item is defective or incorrect.
• If the item is damaged or defective, we will provide you with a prepaid return shipping label.

4. Processing Refunds

Once we receive and inspect the returned item(s), we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed via bank transfer within 5-7 business days.
• If rejected, you will be notified of the reason and given the option to have the item(s) returned to you at your expense.

5. Late or Missing Refunds

If you haven’t received a refund within the specified time:

• First, check your bank or account statement again.
• Contact your bank to inquire about processing times, as they may vary.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected] or call us at +92-334-0443748.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at [email protected] or +92-334-0443748 to arrange the exchange.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Faraisha
Email: [email protected]
Phone: +92-334-0443748